Ascensia Diabetes Care Privacy Statement

The protection and security of your personal data are important to Ascensia Diabetes Care Holdings AG and its affiliates (collectively, “Ascensia” or “we”).  This Privacy Statement tells you how we collect, use, share, and protect your personal data provided through your submission of information (“Submission”) in connection with the Ascensia Diabetes Challenge (“Challenge”) via (“Website”). This Privacy Statement, together with the Challenge Terms and Conditions, apply to your use of the Website and participation in the Challenge.

Our Website has been developed and is operated by Ascensia Diabetes Care Holdings AG  of Peter Merian-Strasse 90, P.O. Box 4052 Basel, Switzerland, who is the controller of your personal data processed via this Website.

Please read this Privacy Statement to understand how Ascensia may process your personal data provided via the Website.

Personal Data Collection

We may collect and process the following information about you:

  • Information about Your device: When you use our Website, we will automatically receive technical information, including the name of your internet service provider, the website that you used to link to our Website, the websites that you visit from our Website, the type of device you use, a unique device identifier (such as your device IMEI number, MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your operating system and software version number, IP address, the type of browser you use, the country and language code and time zone setting. This information can lead to your identification, but we do not use it to do so.
  • Information you provide to us: You may give us information about you by filling in forms on the Website or by corresponding with us (for example, by e-mail or otherwise). This includes information you provide when you enter a Challenge Submission and corresponding documents and any follow-up updates or responses, or in signing up for any Ascensia sponsored promotions, newsletters, or surveys on the Website. If you contact us, we may keep a record of that correspondence. When you enter to participate in the Challenge, the types of information we may collect from you include your name, address, e-mail address, and phone number.  If, in Ascensia’s sole discretion, your Challenge Submission is deemed worthy of a cash prize award, we may collect banking information from you for purposes of transferring payment of the cash prize to your bank account. In case you are chosen as one of the finalists of the Challenge, Ascensia reserves the right to publish your name on all Ascensia websites, including its associated external and internal sites.  We will hold the information provided from Challenge participants at least until the Challenge has concluded and as long as necessary to notify Challenge participants of the outcome of the Challenge, including processing of any potential award payments and negotiation of any potential commercial arrangements.

Purposes for Processing your Personal Data

We process your personal data for the following purposes:

  • administration of an enquiry or other request you make when you contact us via the Website;
  • to allow you to participate in the Challenge, when you choose to do so; and
  • if applicable, to process award payment transactions.

Sharing your Personal Data

We will share your personal data with, Inc. (“yet2”), a service provider located in the United States, which we have engaged to facilitate the Challenge, including review of all Challenge Submissions. We may also share your personal data amongst Ascensia affiliates and with data processors that we engage to provide services for us. yet2 and any data processors to whom we have provided your personal data are required to keep your personal data confidential and secure, and must only use your personal data as instructed by us.  We may also disclose your personal data where required to respond to authorized requests from government authorities or where required by law, including for national security.  Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply the Challenge Terms and Conditions and this Privacy Statement to investigate or protect the rights, property or safety of Ascensia and our group companies, our products and services, and our customers, distributors or business partners; or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.  Your personal data may be subject to foreign laws and may be accessible by foreign governments, courts, law enforcement and regulatory agencies.

Storing your Personal Data

Your personal data collected via the Website will be stored on servers located in an EU member state.  It will be shared with and processed by yet2 operating in the United States and it may also be processed by Ascensia staff also operating in the United States. This includes individuals engaged in, among other things, administration of an enquiry or request you make via the Website, the review of and communication surrounding your Challenge Submission, and the processing of award payment transactions, where applicable. The United States may have different levels of privacy protection than those that apply in your country.

We have implemented appropriate safeguards to protect your personal data when it is transferred, including the execution of data transfer agreements with recipients of the information. For access to copies of these agreements please contact Ascensia by email at or by mail at Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland. We will process any request in line with any local laws and our policies and procedures.


Ascensia will store your information for as long as we have to by law, and where there is no legal requirement, we will only store it for as long as we need it as described in this Privacy Statement.

Keeping your Personal Data Secure

Ascensia implements appropriate administrative, technical and physical safeguards to protect the confidentiality, integrity and availability of your personal data. We will use strict procedures and security features, including cryptographic techniques, and take all steps reasonably necessary to ensure your personal data is processed securely and in accordance with this Privacy Statement.

Please note that the transmission of information via the internet is not completely secure. Although Ascensia will do its best to protect your personal data, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.

Use of Cookies

We use cookies and similar technologies. These are small data files that are sent to your browser and placed on your computer's hard drive when you visit a website. The information the cookie contains is set by a website's server and it can be used when the user visits the website. Cookies are designed to remember things that an internet user has done whilst on a website in the past, which can include putting products in a basket, logging in, or clicking on links.

We make continuous improvements and changes to the ways we use cookies and similar technologies and we will keep this section of our Privacy Statement updated with the cookies we use. 

We use the following cookies on our Website:

  • Strictly necessary cookies: Required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, to move around the Website and to use its features.
  • Analytical/performance cookies: Allowing Ascensia to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Some of these are persistent cookies that may be used if you log on to restricted areas of our Website to remember who you are. Others are session cookies that may be used for anonymous identification of a website visit for technical purposes only. Session cookies are stored only temporarily during the browsing sessions and are deleted once the browser is closed.

We use cookies and similar technologies for the following purposes:

  • to improve our Website security;
  • to identify you when you sign-in to our Website and remember your preferences;
  • to analyse how you use our Website by tracking specific actions on our Website, such as the completion of a purchase and visits to the various pages of our Website;
  • to collect anonymous statistical information on how visitors use our Website so that we can make improvements to its usability and to improve content delivery value;

We also use cookies and similar technologies provided by other companies to collect web traffic information such as time, date, IP address, and browser, so that we can store your preferences and other information on your device and save you time on subsequent visits by eliminating the need to repeatedly enter the same information. In most circumstances the information captured cannot identify you as an individual. This data could possibly lead to your identification, but we do not use it to do so.

Google Analytics: We use Google Analytics cookies to collect information and compile reports about how visitors use our Website, and we use this information to help us improve our Website. Google Analytics mainly uses first-party cookies which are not shared across different websites that you visit. The information that the cookies collect is mostly anonymous and includes the number of visitors to the Website, where those visitors originate from and how many times they have visited the Website. Google has published information in relation to privacy and safeguarding data.

Google Analytics will collect your IP address, which is a unique code assigned to every computer and device connected to the Internet. IP addresses are usually assigned in geographic blocks and may allow website operators to identify the country, state and city in which the computer or device is based. We may collect either the full or a portion of an IP addresses to help us identify the location of our website visitors. Google Analytics will also collect demographic and interests information, including age and gender, where available in the cookie.

Google Analytics also uses third-party cookies (such as the DoubleClick cookie) on websites where Google Analytics Advertising Features are used, such as Remarketing or AdWords. Our use of Google Analytics’ Remarketing feature allows targeted and relevant advertising to be delivered to you when you browse elsewhere on the internet. This feature can also work cross-device where you have a Google account and you have chosen to enable Google to associate your web browsing history with your account and to use information from your account to personalise advertising you see across the internet. When you’re signed-in to your Google account, Google will use your data together with the analytics data they obtain by the third-party cookies on our Website to serve better advertising on other websites you visit and based on your past browsing habits. In order to support this feature, Google will collect user’s Google-authenticated identifiers.

More information in relation to these advertising cookies can be found at You may opt-out of these features by visiting Google’s Ads Settings.

Opting out of cookies

You may refuse to accept cookies by altering the settings on your internet browser (for example Internet Explorer, Chrome and Firefox). Please note that if you choose not to permit cookies some areas of our Website may not function properly or be accessible.

In general by consulting the help menu item in your internet browser, instructions on how to disable or delete cookies is available. Most browsers are set-up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. You may also use self-regulation programs available in your jurisdiction to manage the way that companies other than Google advertise to you, such as the EU-based Your Online Choices.

Please note though, that if you delete your cookies:

  • We will no longer know that you've opted out of online behavioural advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.
  • We will no longer automatically recognise that you have agreed to our Privacy Statement and will ask for confirmation of this.

 Exercising your Rights

You may have the right to request access to your personal data, to have it rectified or erased, to object to its processing or to have access to it restricted. You may also have the right to receive a copy of your personal data in a machine-readable format or to have your personal data sent to another entity. We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you. 

To exercise any of your rights in connection with your personal data, please contact Ascensia by email at or by mail to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland. We will process any request in line with any local laws and our policies and procedures.

Changes to this Privacy Statement

Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Statement.

Contact Us

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to the Data Protection Officer at or to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland. If you contact us, we will do our utmost to address any concerns you may have about our processing of your personal data.

If you feel that your concerns have not been adequately addressed and that the processing of your personal data has infringed European data protection law, you have the right to lodge a complaint with a supervisory authority in your country.